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Privacy Policy

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1. Introduction

Welcome to [YESTOFIX]. We value your privacy and are committed to protecting the personal information of our customers. This policy explains how we collect, use, and safeguard your data when you use our website, mobile application, or service bookings.

2. Information We Collect

To provide efficient repair services, we collect the following:

  • Personal Information: Name, mobile number, email address, and complete service address (including landmarks).

  • Appliance Details: Brand, model, age of the appliance, and nature of the fault (e.g., AC not cooling, washing machine noise).

     

  • Location Data: We may collect your GPS location via our mobile app to assign the nearest available technician.

  • Usage Data: IP address, browser type, and app usage patterns to improve our digital platforms.

     

3. How We Use Your Information

We use your data strictly for:

  • Service Delivery: Scheduling visits, assigning technicians, and providing repair updates.

     

  • Communication: Sending booking confirmations, invoices, and service reminders via SMS, WhatsApp, or Email.

     

  • Customer Support: Resolving complaints and gathering feedback after a service.

     

  • Safety: Verifying the identity of both the customer and the technician for secure home visits.

4. Data Sharing and Disclosure

We do not sell or rent your personal information. We only share data with:

  • Technicians/Partners: To facilitate the physical repair visit at your location.

  • Payment Gateways: To process secure online payments (if applicable).

     

  • Legal Compliance: When required by Indian law or to protect our legal rights.

5. Data Security

We implement industry-standard security measures, including encryption and secure servers, to prevent unauthorized access. However, please note that no electronic transmission over the internet is 100% secure.

 

6. Your Rights

Under Indian law, you have the right to:

  • Access & Correct: View or update your personal details.

  • Withdraw Consent: You can opt out of marketing communications at any time.

  • Erasure: Request the deletion of your account/data, subject to legal or record-keeping requirements (like tax invoices).

7. Permissions (Mobile App Specific)

Our app may request the following permissions:

  • Location: To find your service address automatically.

  • Camera/Gallery: To allow you to upload photos of faulty appliances or parts.

  • Notifications: To send real-time alerts about your technician's arrival.